How to use Twitter to destroy your professional reputation
Wednesday, 01 February 2012 10:42

Living in Nottinghamshire and being in public relations I could not help watching the recent Channel 4 series, Coppers. I was keen to see how the programme portrayed our local police force and how the public reacted to it as well.

tweet_2As you would expect Twitter was awash with comments and the hash tag #coppers had a strong following. It was here that I came across a comment from a Virtual PA who has a profile that reads "VirtualPA, marketing exec, HR manager." Now I know people tend to add their disclaimers about views being their own (which this lady did not) but at what point, as viewers, are we really expected to separate our take on her comments from her as a promoter of her professional services on Twitter? I would argue it's not possible, although as you will see later, she clearly disagrees with me.

I shan't name the person but for the sake of this blog I'll call her Miss V. Judging from her tweets Miss V is very supportive of the police and has little time for people that cause them problems. So much so that she asked "why are they allowed to breed?" This was the comment that brought about our twitter conversation. My response to her question being that they are "allowed to breed" thanks to the freedoms on which this country is built.

Within minutes she had launched into a tirade of abuse that would have been worthy of a football terrace argument. Littering her tweets with misconceptions, allegations and potentially libellous accusations she carried on seemingly oblivious to the fact that others could read her tweets.

 

tweet_1

On a personal and professional level I have no issue whatsoever in a person defending their opinion and position; indeed like Voltaire I would defend that right no matter how I disagreed with the point being made. 

What I do disagree with completely is the erroneous belief that you can enter into a debate in a public forum, be wearing the colours of your professional brand and expect others not to judge your professional standing as a result.

 

tweet_5To prove the point, other twitters started commenting on the "conversation" with one even correcting Miss V on her typing skills and grammar – not a good advert for a PA I would argue.

We all live professional and personal lives that should remain separate and distinct – especially where comments and opinions are concerned; to blur the two is simply asking for trouble.

 

 

tweet_6Miss V may believe her clients are very happy with her work but I wonder how happy they would be in being associated with someone who argues on the biggest public platform available with language I was far more used to hearing down the pit?

I wonder how many of her clients are following her tweets or she theirs? I also wonder how many people who could have read her comments would have decided there and then on no account would they be contracting with her?

Equally I wonder whether or not she was/is aware of the impact of Dianne Abbot's race related comments on Twitter had on her reputation and possible career?

tweet_3

If you want to use twitter freely to express your personal views especially if they are in any way contentious or inflammatory like Miss V's, then please do the sensible thing and set up a "personal" Twitter account. You can even create a mystery alias to hide behind if you wish – that way you won't risk damaging your professional public relations, scaring off potential new clients or making yourself look like a complete twonk!

There is a simple rule about Twitter, which I have borrowed from @JMCservicing and that is there's no such thing as privacy on Twitter - nothing, not a jot, nada - zilch privacy. Nothing is "off the record" ever, anywhere.

The above views are of course my own, and I stand by them in private and as a professional advisor. I will be happy to supply anyone wanting a full transcript of the conversation with one - simply leave a comment below and I'll get back to you. And if you do need the services of a Virtual PA, I know a very good one; but it's NOT Miss V!!

Comments (15)
  • Helen Capewell  - Twitterverse
    Lovely blog Mr Parker and nothing ever escapes attention out there in the Twitterverse, even posts we think we've deleted will have been read and possibly retweeted by the time we realise something is wrong - Tom Watsons intern is a case in point.
  • Graham  - Thanks
    Cheers Helen, it is interesting how people seem to think that their own profile and tweets are only visible to a select few people.
  • David Edwards  - Spelling and grammar
    Being in PR, I strongly recommend you check your posts for basic spelling and grammar mistakes before publishing. D
  • Graham  - Can you expand?
    I'm sorry David, I must be way too close to this one as I can't see the errors you can.
  • David Smith  - Pope. Catholic.
    Kind of a pointless blog post really - no offence - since Miss V is clearly an idiot on so many levels. Hardly a threat - or loss - to the world of PR. David [or is it?]
  • Graham  - Really?
    No offence taken David but how is it pointless if it showcases the fact that people still believe tweets to be a)not connected to them and b)not visible to others? I'm not quite sure to what you are referring with the second part of your comment.
  • David Smith  - Stating the Bleedin' Obvious
    I felt it was a pointless post simply because by now, 5+ years since Twitter launched, anyone who has any common sense and even a modicum of interest in how it is used as a communication tool will know how it works in terms of visibility. Miss V clearly has no common sense and if she is in PR, then I suspect she won't be for much longer [hence the second part of the comment].
  • Penny Haywood Calder  - Twitter
    I don't know why some people leave their normal face-to-face social behaviour behind online. I'm not surprised that you can fall over such stuff posted by individuals on Twitter. While I agree that it's unusual to advertise the day job alongside such posts, a misguided - and possibly none too brainy or a desperate individual - I don't buy this as a PR/marketing case study. Unless of course, it's possible to track her claimed HR work to a specific employer? It then becomes a really excellent argument for having and applying a staff social media policy.
  • Graham  - Thanks for the comments
    Penny, How is it not a PR/marketing case study when the person is advertising her professional services at the same time as tweeting such things? It also takes no tracking to find her connections to current employers on Twitter and Linkedin. The point is Twitter is not a private place for comments, it's not like having a quiet chat with your mates - you have no idea who is sitting watching your comments and therefore the damage they may do to your reputation.
  • Penny Haywood Calder  - Not a case study
    I agree that publishing anything anywhere online is the same as any other form of publishing: it goes into the public domain. Some people learn this the hard way when unwise words and or visuals come back to haunt them. I also agree that engagement is not best served by slagging people off.
  • Graham  - Thanks again
    I think it's one of the biggest threats posed by Social Media when it comes to relationship building. There is this belief that because it's "social" that it's taken in the context of a one-to-one chat but people simply do not function like that and Facebook, Twitter and all of the other social media are so open to misinterpretation because of the way they work and don't really allow inflection in the words. Thanks again for the contribution.
  • Oliver  - Freedom of speech
    Graham, It's not your place to tell people what they should and shouldn't tweet. If you do not like what an individual or organisation is tweeting you stop following them, It's that simple. By the way, there is privacy on Twitter, it's called a direct message! You clearly have too much time on your hands.
  • Graham  - Is it communication?
    Oliver, Thanks for the contribution but obviously I will have to disagree with you on a few points. You don't have to follow someone to read their tweets - they can/will appear randomly in your tweet feed if you are browsing. The point most people don't realise is just how many people CAN see your tweets, whether as an individual or an organisation. What is the point of expressing an opinion on anything at all if all you intend to do is spout off and not engage with people? Twitter has become an integral part of PR, and as such it's a medium I have to advise clients on how best to use it to promote themselves. For information, you can only DM people on Twitter if they are following you - this person was not. As for having too much time on my hands - if only!!
  • Miss V  - Not the whole story
    I am 'Miss V' now let's inform your public of the fact that I'm not the only person you got stuck into on twitter that particular day & indeed you appear to have a long history of trying to intimidate women on twitter & lose! My twitter name is NOT an advert for what I do for a living it only serves to describe part of who I am and my twitter public or private is my business I am also not an idiot! I too have noticed having read your blogs & skimmed your website that it's littered with typo's & grammatical errors so a case of stones in glass houses for those you berate when you claim to be so perfect at everything you do! I have of course been consulting with lawyers regarding your behaviour and I'm sure they will be on touch, I didn't seek you out, you launched at me with YOUR assumptions and were lost and I'm sure the other people you berated that day on twitter will be happy to give evidence as they now follow me, oh and a thank you as I did actually win a new client from your tirade, my client required "someone with balls who can stand up to sanctimonious pricks" I'm sure your spell checker/butt kisser will no doubt check my response & fully agree with your every word in due course "Miss V" haha I like it I sound like a dominatrix :~)
  • Graham  - Well hello Miss V
    It would have been so easy to have simply deleted your post from my personal blog site - but then, what would be the point in that? My blog, like my twitter account allows me to engage with other people in discussions about a wide variety of things;including PR related issues and of course the use of Twitter is one of those. I'm intrigued that you seem to have taken the time to read my other tweets and would welcome you pointing out the cases you refer to above. I stand by everything I have said above and in the original Tweet stream, which I still have a full copy of should your lawyers wish to see it. I suggest that if you still have a copy that you look at exactly who was making the assumptions and who did all the ranting. For the record, if you did find a new client then I'm glad for you, although how you can then argue that your private comments and professional life have not crossed over on twitter is again intriguing. I dare say there is the odd typo here and there on my site, typing is not exactly a forte of mine but thanks for the reminder as, unlike some, I appreciate feedback from others.
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