Wire services - are they worth it?
Friday, 10 December 2010 05:15

I'm neither a Luddite nor technophobe when it comes to media relations and have embraced technology where I think it appropriate and it adds value to my client services.

That said, I'm a firm believer in tried and tested techniques for gaining media coverage – why mend a wheel that does not need fixing? I'm fairly long in the tooth and happy to say a graduate of the old school of relationship building between journalists and PRs – I simply don't think you can beat knowing the person at the other end of the phone line or email address.

However, I recently decided to try out a couple of press release distribution services when I felt a client's story deserved wider coverage than my contacts book could provide. I shan't name the two as it seems a tad unfair to do so but it's fair to say that one of them has been around quite a time while the other is pretty much a new kid on the block.

I signed up to both on the basis that they promised access to hundreds if not thousands of journalists and news desks, many of whom had subscribed to their services. For the relatively modest outlay I felt both were worth the punt.went with the NKOB first and was pleasantly surprised at the content in the report I got back showing me where my press release had been featured.

The report contained 54 on-line links to coverage of the press release, which looked good until I opened them up. Most of them were websites hosting the uncut press-release (with which I had problem) as news feeds. Others were simply links to connected sites such as their Digit and Delicious pages.

54 different on-line presences may look good but when you put such coverage before a client, what exposure are they really getting and is it having any influence on their target audiences? I doubt it very much indeed!

I set up Google alerts for all of my clients as part of my monitoring of comment about them. In the four weeks since the first press release went live through the distributor not one of the above 54 presences were picked up by my Google alert for that client's name.

The report I received from the more established distributor informed me that it was sent to an opt-in list of 2346 staff journalists, freelance journalists and news desks at broadcast, print and online media outlets. It resulted in 226 unique viewings by people on that list, a 9.6% reading rate. Since it went live Google has only picked up one reference to the press release and Twitter has reported three tweets about it, whereas the feature I generated in the Yorkshire Post was reported in my in-box within hours of it going live on the newspaper's website.

I have often wondered about the value of such services blindly sending out thousands of releases a day to journalists who know that the agency has not taken the time to call them or build rapport. I cannot help but conclude that this is, to a large extent, a wasteful exercise, an opinion I'm not alone in sharing.

Helen Marriot of Kudo Communications in East Sussex also felt the persuasive power of the wire services and ended up feeling much the same way as I do.

"This (mine) is exactly my experience. I buckled recently when I ran out of time on an account where I needed to really try and secure some coverage fast. I paid for a service and immediately realised I would have been far better serviced by getting in a temp (even someone with no PR experience whatsoever) and continuing with the tried and tested sell in to a very targeted list of key journalists. One to chalk up to experience and not to be repeated!" says Helen.

Across in East Anglia John Haschak, Managing Director of Partnership Plus says his approach to successful media coverage generation is to focus on the client's needs and the specific journalists that cover their business.

"Although pretty unfashionable these days we also try and talk to, and meet with journalists, to build relationships and make sure we provide the information in the most appropriate form for their needs. We believe this is the best way to achieve influential coverage for clients.

"We have trialled so called press release distribution services and while the numbers at first look impressive most 'coverage' tends to be self-posting websites or those linked in some way to the distribution service provider. There was zero coverage in print media. No point showing any of it to the client as they would see straight through it," says a very forthright John.

And yet there does appear to be some value in these widespread postings. Anthony Hewson at AH Copy says that as a copywriter he doesn't do a great deal of PR but has always seen the online distribution channels as being beneficial primarily for search engine optimisation.

Interestingly this thought is echoed by the Chairman of the more established wire service I used, who says that even if a wire does not deliver much in the way of original coverage, there is value in the sort of web presence and syndication provided by many wires as it can deliver valuable in-bound links, which can be good for a client's search rankings. He also argues that because of this the service provided by the newer wire service I used "may have delivered value for money (for my client). This does however require a fairly well-informed client in order to understand the value of such activity."

He may be quite right in that, but I doubt that many clients sign up for a media PR campaign in the hope of increasing their SEO, as opposed to reaching key audiences through specific and targeted media.

I am left wondering though, if Google is not picking up these on-line sites just how it is helping with SEO, but then that is not my specific field of expertise.

It is true that my experience of using wires would not stand up to scientific analysis, but seeing as others share my experience I cannot help but conclude that there are questions to be asked about the value of such services. Many of them clearly do work for PRs and their clients; otherwise they would not still be in business.

A PR freelancer from Dorking informs me that she's always had great results from using a particular wire service but strongly recommends backing it up by contacting the Press Association early in the morning to gain their interest in running with your story.

She is not alone in advocating this strategy. One leading wire service provider I spoke with said that the PRs using his service get good coverage - not just online but in print and broadcast too "though we would always recommend distribution to a hand-picked press list in parallel with using any wire service."

Sound advice indeed, but it still leaves me wondering just how many times you have to test the variables of story content, headline, timing and relevancy etc before you see real tangible results from a wire service. It may be that my two chosen experimental releases were below par; but both gained considerable coverage via my personal press contacts when I spoke to them. It may also be that the results from such services come with just a hint of opaque mystery, which is something the PR industry as a whole can do without full stop.

Will I use a wire service again? I'm not sure, my jury is out on this one at the moment, but one thing is certain I won't ever advise a client or a fellow PR to rely on it alone.
You really can't beat the good old fashioned way of building relationships to get your clients coverage and while a wire service may help, you really do need to make sure you pick the right one before putting all your PR eggs in one basket.

Comments (8)
  • Steven Cordingley  - Interesting but potentially misleading
    I understand the above but i am interested to know what the press release was about and what industry it was targeting as i feel the above experience is misleading. I have submitted press releases through various distribution wires and have found that success has come through the angle of the message and the industry it was targeting. I have found that many supposed experts who have been in 'the industry years' have written material which has been well below par and hasn’t taken into account the seo side of things. Also some distribution wires are not keeping data up to date so there can be a great deal of wastage as e-mails and people may no longer be valid. Any company worth their weight will have a good solid research team keeping this data up to date. I think you need to strongly consider when distributing a press release thorough a wire if you are after SEO and to get up the Google rankings OR exposure and prolonged visibility for your clients?
  • Rick Guttridge  - News wires don't drive coverage
    We embrace the opportunities that online and digital PR offers brands and communicators at Smoking Gun PR. Online and digital is often held as one of the great mysteries of the art of PR and we've noticed over recent years increasing numbers of web based but none traditional PR business such as SEO specialists, e-commerce experts, web build companies etc all listing online PR as part of their offer. On further investigation all too often their PR service is simply offering to use news distribution services to issue news releases online. And what are the results? We have trialled and tested various news wires our selves over the years and can honestly say we've never had a decent show in any media worth note. Even with stories we've subsequently pitched to our own national media contacts and achieved coverage. In my opinion they play a role in a wider online campaign to assist with link building but not as a PR channel to drive highly targeted coverage. We've posted Graham's blog with commentary here: www.smokinggunpr.co.uk/2010/12/news-wire-servies-are-they-worth-it/
  • Joe McAvoy  - An international perspective
    I work in international press relations and this issue of wire services (together with monitoring services) is magnified on an international stage. I think Graham hit the nail bang on the head here. Providing the essentials of PR are intact (ie it's written well)I think wire services need to demonstrate great ROI and not just blind link that nobody visits (SEO-friendly or not). The money these services charge is enought to reduced you to tears. I'd rather do without that.
  • Anonymous  - re: An international perspective
    [quote=Joe McAvoy]I work in international press relations and this issue of wire services (together with monitoring services) is magnified on an international stage. I think Graham hit the nail bang on the head here. Providing the essentials of PR are intact (ie it's written well)I think wire services need to demonstrate great ROI and not just blind link that nobody visits (SEO-friendly or not). The money these services charge is enought to reduced you to tears. I'd rather do without that. [/quote] I again have to ask what ROI is to you? How are you measuring the success of this and what is your aim when you use a Press Release wire? Im intrigued.
  • Graham
    Steven, The experiment covered two press releases on two very different subjects - one on family information services the other on services to the construction related businesses. Both were tagged appropriately for the subjects and the media I was targeting. I don't agree with you claim about the blog being misleading as I have balanced both negative with positive reviews; granted one side has more commentators than the other but when I asked for comment from my network the above was what came back. I find it interesting that you split the objectives of SEO and media coverage. You seem to be implying that using a wire service is better suited to one more than the other - is that the case in your opinion?
  • Daryl Willcox
    I am happy for it to be know that the second service you used was SourceWire. I believe it is a tall order to assess whether wire services are worthwhile based on just two releases. However, one this I would say is that wire services and good old traditional PR activity are not mutually exclusive. Wire services should not be used in place of communicating with and developing relationships with a target press list, but instead used in tandem with such activity. Wire services provide an opportunity to hit parts of the media that may be interested in your news but aren't on your press list. They are also very useful for reaching new media - such as bloggers. On top of this is the SEO value of online release distribution. There are probably some very sector or audience specific releases for which wire distributin is unlikely to delover ground-shaking results in the short term. But other, more consumer-oriented releases with a wider appeal tend to get reliably good results on release wires. At the end of the day it comes down to what your client wants out of PR. If they just want too appear in some specific print media then they probably won't see the benefit of wire distribution. If they are interested in PR in its wider sense and value blogger coverage, the SEO value of in-bound links and a general greater 'web shadow' for their brand in addition to hitting traditional media then wire distribution is an essential part of all campaigns. Just as a point of accuracy, our release views statistics is based on all views of the release online. It does not translate to an 'open rate' for the email version of the release that goes to journalists and newsdesks. It us possible that many more than 226 journalists who got the email read some or all of the release.
  • Bob Mills, Expertsources  - And Here's The Good News
    Graham, Good point on an earlier posting - much depends on what your content was and how it was presented. At Expertsources (plug) we have identified several very familiar refrains from media & PR alike. They are: *Too many email press releases *Too many merely corporate bragging *Most lack a good story *To be frank, most not written in media-attractive way. * And yes, releases are sent out merely for hopeful SEO recognition. Result: 99% ignored - and system brought into disrepute. So from January 2011 www.expertsources.co.uk is launching [b]News Bulletin [/b](yes, another distribution service) but one with several important differences. 1. Each email sent to journalists daily will contain up to a maximum of 12 'press releases'. Therefore only one email to be opened and viewed. These will be sent to all journalists currently registered as media members of Expertsources (3,000 +) 2. We shall copy-taste the lot. Those we don't consider to be worthwhile as potential news stories will be politely rejected (and therefore no fee paid). So journalists will receive only 'News They CAN Use' 3. Each press release included will be given a fresh headline & new 2 par intro by our editorial team - selling a story rather than plugging a company or organisation. And all items included in News Bulletin will also appear on www.expertsources.co.uk with full media-search options + Twitter links. More details to emerge in January - and we will keep you informed. So there's definitely something to look forward to in the New Year !
  • Sam Joyce  - Wire Services
    Having met Graham yesterday and reading all the above, I still have to agree with my initial and gut feelings on Wires vs Personal Contacts (or databases) To use Grahams very good analogy of the Wire as a 'Shotgun effect' against the more targeted direct distribution of a release landing in your contacts inbox directly from you the sender... I can't help but feel that one method should ever only be considered over the other, but that each release should be sent by whichever means best suits it... Any large 'news worthy' content will benefit from quick release across the Wire as journalists need news worthy content and will pick up on any story relevant to their sector. Indeed the Wire may provide many new outlets your tried and tested contact lists didnt include - but the critical thing to be considered is the release, its content and potential level of interest. Indeed these releases will no doubt benefit from the 'shotgun effect' that the wire provides, but would also benefit hugely from additional and targeted distribution to your contact lists. On the other hand, the Wire could never substitute the relationships built over time with consistent contact and regular updates as to what your clients are acheiving with any relevant press releases sent to the relevant contacts, and so resulting in consistant media coverage where there is consistant consumer interest... The over riding factor in all the above seems to me that, if it isn't really worth talking about, it isn't likely to be written about. And so the first question should always be "Is the release, worth trying to release at all...???"
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